Papers

Title: Total Quality Management Implementation Challenges
Year of Publication: 2015
Publisher: International Journal of Computer Systems (IJCS)
ISSN: 2394-1065
Series: Volume 2, Number 12
Authors: Azrilah Abdulaziz, Manal Abumelha, Ahood Almaleh

Citation:

Azrilah Abdulaziz, Manal Abumelha, Ahood Almaleh , "Total Quality Management Implementation Challenges", International Journal of Computer Systems (IJCS), 2(12), pp: 558-563, December 2015. BibTeX

@article{key:article,
	author = {Azrilah Abdulaziz, Manal Abumelha, Ahood Almaleh },
	title = {Total Quality Management Implementation Challenges},
	journal = {International Journal of Computer Systems (IJCS)},
	year = {2015},
	volume = {2},
	number = {12},
	pages = {558-563},
	month = {December}
	}

Abstract

The total quality management (TQM) philosophy, which advocates for a holistic view of organizations, has a positive implication for organizations in diverse industries and sectors with regard to quality improvement and management. Nonetheless, the implementation of the philosophy has often been faced with considerable challenges and difficulties. As such, TQM implementation does not always result in the intended benefits. With extensive reference to literature, the challenges associated with TQM implementation are discussed in this paper. The paper first provides a comprehensive definition of TQM and the various tools for its implementation. The paper then highlights the factors that hinder TQM success. Implications for practice are also discussed.

References

[1] K. Baird, K. Jia Hu and R. Reeve, 'The relationships between organizational culture, total quality management practices and operational performance', Int Jrnl of Op & Prod Mnagemnt, vol. 31, no. 7, pp. 789-814, 2011.
[2] P. Kaur and S. Sharma, "Evaluating the relationship and influence of critical success factors of TQM on business performance: evidence from SMEs of manufacturing sector", IUP Journal of Operations Management, 2014.
[3] M. Suárez-Barraza and J. Ablanedo-Rosas, "Total quality management principles: implementation experience from Mexican organisations", Total Quality Management & Business Excellence, vol. 25, no. 5-6, pp. 546-560, 2013.
[4] J. Kuljala and P. Lillrank"Total quality management as a cultural phenomenon", The Quality Management Journal, PP. 43-55, 2004.
[5] S. Kalpande, R. Gupta and M. Dandekar, "Framework of TQM implementation in small businesses of an industrially backward region: A concept", Performance Improvement, vol. 51, no. 7, pp. 7-13, 2012.
[6] K. Karyotakis and V. Moustakis,"Total quality management and change management in public organizations", Singidunum Journal of Applied Sciences, pp. 38-42, 2014a.
[7] N. Mehta, P. Verma, and N. Seth,“Total quality management implementation in engineering education in India: an interpretive structural modeling approach”, Total Quality Management, pp. 124-140, 2014.
[8] I. Amirullah, H. Suratman and H. Akib, 'Total quality management (TQM) application in healthcare', International Journal of Academic Research, pp. 5-8, 2015.
[9] K. Karyotakis &V. Moustakis, “Reinvention of the public sector: total quality management and change management”. Singidunum Journal of Applied Sciences, pp. 30-44, 2014b.
[10] A. Mosadeghrad, “Why TQM programs fail? A pathology approach”, TQM Journal, PP. 160-187 ,2014.
[11] K. Moosa, A. Sajid, R. Khan and A. Mughal, "An empirical study of TQM implementation: Examination of aspects versus impacts", Asian Business & Management, vol. 9, no. 4, pp. 525-551, 2010.
[12] H. Catalin, B. Bogdan, and G. Dimitrie, 'The existing barriers in implementing Total Quality Management', Annals of the University of Oradea, Economic Science Series., vol. 23, no. 1, pp. 1234-1240, 2014.
[13] F. Vouzas ans A. Psychogios, ”Assessing managers’awareness of TQM”, The TQM Magazine, PP. 62-75, 2007.
[14] H. Abdirad and A. Nazari, 'Barriers to effective implementation of quality management systems in public design projects in Iran', Architectural Engineering and Design Management, vol. 11, no. 6, pp. 457-474, 2015.
[15] C. Argyris,"The next challenge for TQM--taking the offensive on defensive reasoning”, The Journal for Quality and Participation, pp. 41-43,1999.Available: http://search.proquest.com/docview/219157762?accountid=142908.
[16] P. Buranajarukorn, P. Gibson and G. Arndt, 'The Problems of Implementation of Total Quality Management in Thai manufacturing SMEs', Asia Pacific Industrial Engineering and Management Systems and Chinese Institute of Industrial Engineers Conference, pp. 238-248, 2006.
[17] N. Twaiss, R. Rollins and G. Worsdale, “A review of current issues and challenges for TQM implementation in the Jordanian Information and Communication Technology sector”, The TQM Magazine, pp. 1-22, 2008.
[18] J. Horine and W.Hailey, “Challenges to successful quality management in higher education institution”, Innovative Higher Education, pp. 7-17,2000.
[19] P. Dadzie, “Quality management initiatives in Balme Library: possibilities, challenges and constraints for top management commitment.”, Library Management, pp 56-61,2004.
[20] M. Sirvanci, “TQM implementation: critical issues for TQM implementation in higher education”, The TQM Magazine, pp. 382-386,2004.
[21] E. Schein, “Organizational culture and leadership. 4th edition” ,San Francisco: Jossey- Bass, 2010.
[22] J. Jones and D. Seraphim, ”TQM implementation and change management in an unfavorable environment”, The Journal of Management Development, pp. 291-306,2008.
[23] P. Mukherjee, “Total quality management. New Delhi: Prentice Hall”,2006.
[24] M. Kennedy and P. Fiss, “Institutionalization, framing, and diffusion: the logical of TQM adoption and implementation among US hospitals”, Academy of Management, pp. 897- 918, 2009.
[25] M. Vilkas, O. Cinar, and E. Katiliute, “Battle of values: a gap between organization and ideal TQM culture in Lithuania and Turkey”, Economics & Management, pp.1219-1225,2012.


Keywords

Total quality management (TQM), Total quality management (TQM), TQM tools, TQM implementation challenges.